Do You Want Jack Nicholson As Customer? [Video]
Did you ever run out of patience when dealing with an employee in a store?
+ I certainly did.
+ My wife did.
+ Even my mother who is a more shy person did…
+ And I bet you did too.
When I saw the following video I could relate to it right away. The list of incidents where companies missed out on an opportunity which I could write up is long.
Did you notice I do not automatically associate the employee for the failure. It's the boss' fault.
+ Product / Service is not a market match
+ Bad policies and procedures
+ Insufficient training for the employees
+ Hired the wrong person for that job
This video brings a bad customer to waitress (in that case) match on display.
Bad Customer Experience
So what do you think?
+ Could you handle Jack Nicholson as customer?
+ Is your staff prepared?
+ Any other comments…?
Leave your comment, now.
Thanks.
Yours
John W. Furst
P.S.: Anybody knows the name of that movie?
+ I certainly did.
+ My wife did.
+ Even my mother who is a more shy person did…
+ And I bet you did too.
When I saw the following video I could relate to it right away. The list of incidents where companies missed out on an opportunity which I could write up is long.
Did you notice I do not automatically associate the employee for the failure. It's the boss' fault.
+ Product / Service is not a market match
+ Bad policies and procedures
+ Insufficient training for the employees
+ Hired the wrong person for that job
This video brings a bad customer to waitress (in that case) match on display.
Bad Customer Experience
So what do you think?
+ Could you handle Jack Nicholson as customer?
+ Is your staff prepared?
+ Any other comments…?
Leave your comment, now.
Thanks.
Yours
John W. Furst
P.S.: Anybody knows the name of that movie?
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Mary on :
In general why can't Americans just keep it simple?