Did you ever run out of patience when dealing with an employee in a store?
+ I certainly did.
+ My wife did.
+ Even my mother who is a more shy person did…
+ And I bet you did too.
When I saw the following video I could relate to it right away. The list of incidents where companies missed out on an opportunity which I could write up is long.
Did you notice I do not automatically associate the employee for the failure. It's the boss' fault.
+ Product / Service is not a market match
+ Bad policies and procedures
+ Insufficient training for the employees
+ Hired the wrong person for that job
This video brings a bad customer to waitress (in that case) match on display.
Bad Customer Experience
So what do you think?
+ Could you handle Jack Nicholson as customer?
+ Is your staff prepared?
+ Any other comments…?
Do you have a place where it's easy for you to let loose and to forget about everything when you are there?
I am sure that you have such a place where you feel perfectly comfortable.
One of my favorite places — at least — during the day is going down to the Ocean and watch and listen to the waves. It's so relaxing and rejuvenating.
I have other places, too. But for now lets stick with one only.
And I thought I share and give you some of this experience, too. I have a relationship to the Ocean that reminds me on this great quote:
“Money isn’t the most important thing in life, but it’s reasonably close to oxygen on the ‘gotta have it’ scale.” --Zig Ziglar
No Business Allowed, Marketing Not Welcome
Just lean back, make yourself comfortable, watch and listen to this short video.
No action, no … nothing.
Relax Now!
Enjoy and relax.
Yours
John W. Furst
P.S.: In case you wonder why I am not blogging a lot right now. Summertime! The great news on the Canaries are the warm, but moderate temperatures. I never had more than have 28 ℃ (82 ℉) at home or in the office so far. This without air conditioning of course. Seems like I have picked the perfect spot. (There are some regions here with higher temperatures on the islands, too. No need to freeze if you are cold blooded.)
I am not sure if there is anything wrong with me, but it seems I cannot stop making videos. Here's another one about Rick Butts and his ultimate training for gaining your unique *Stardust Factor*.
Update, April 2011: StardustFactor is no longer available.
I still hear the applause echoing on the Web after Rick Butt's first StardustFactor Workshop.
That's what I have to say about Rick Butts:
I was on the on the call myself and I can tell you, it's great, solid information, and … as always with Rick, it has been fun, too.
I am already doing a couple of things Rick taught me in that one call. To be honest … it's too early to report back dramatic results, but he got me going and that's the big road block for most people. Right?
Rick gives you a big kick in … and gets you moving.
Anyway: The replay of this first call is already available and on-line.
In case you haven't heard about the StardustFactor before:
As I promised in the video. Here's my FREE report.
Easy Time Management
18 pages without fluff, 208 KiBytes (click with the right/secondary mouse button on the link above and choose, “Save Target As…”) The report was directly available during Darren's Twitter Marathon. It is still available for my subscribers.
Sign up for my FREE newsletter and get it nevertheless. The sign-up form is on the top right side. You cannot miss it.
Have a nice day, and please, don't forget to tweet the video (click on the banner below the video).
Yours
John W. Furst
PS. Stay informed about those kind of things. Join up for my newsletter (upper right corner of the page)
PPS. Thanks to @darrenmonroe and his 24 hour Twitter marathon #24hrtwittermarathon.
