Key Success Factor: Listen To Your Customers
Ask Your Customers
Two days ago I wrote about the Key Success Factor Number 1: Speed Of Implementation. Today I give you another “Gold Nugget”. Here it is:
“Listen to your individual customers and even to prospects”
Many business owners fail to do so properly. This could be one of your competitive advantages.
- Do you believe to know what your customers and prospects want?
Few admit that they don't know. But if you believe to know, you simply don't know.
- Do you know, who your customers are?
This morning I talked to Michael, who runs an online shop as part of his business, and he told me,
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