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Key Success Factor: Listen To Your Customers

Ask Your Customers

Two days ago I wrote about the Key Success Factor Number 1: Speed Of Implementation. Today I give you another “Gold Nugget”. Here it is:


“Listen to your individual customers and even to prospects”

Many business owners fail to do so properly. This could be one of your competitive advantages.
  • Do you believe to know what your customers and prospects want?
    Few admit that they don't know. But if you believe to know, you simply don't know.

  • Do you know, who your customers are?
This article has been featured on
More Than We Know (↑)
in the Carnival Of Small Business Issues.

This morning I talked to Michael, who runs an online shop as part of his business, and he told me,
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Key Success Factor Number One: Speed Of Implementation

Ready - Fire - Aim
Ready - Fire - Aim

I warn you at the beginning. This will be a short article. Why? Because everybody of us has work to do. No matter in what position you are. So I will quickly give one of my popular “generic - this helps everyone in every situation” rules. It's not limited to business. All you need is the drive for “getting results”.



Here's the tip:
“Implement your ideas as quickly as you can!”

Are you
  • A business owner (home based, small or large, …)
  • A manager (first level, middle or top management)
  • A freelancer
  • Or simply an employee

Even if you are a student or if you are unemployed, you should get out something from this lesson.

Ask yourself, how many times in your life you had a “great idea” or a “great opportunity”, but you didn't really follow through. Instead you switched yourself into “research mode”. Or in “waiting mode” and never switched to “taking action”. Later you simply dropped the idea. Another, “what would have been, if this had worked …” story is born. Think a little:

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Discover The Benefit Of Customer Service

HELP!While everybody else still writes about another “Google Slap”, and how it affects their businesses, I think I have written enough about this. Check out my previous post, if you are interested. Today I want to write about another theme, which is vastly important to any business.

Customers Service

  • What does this term mean to you?

  • Where does Customer Service start for you?
  • Where does it end?

Your answer will depend on the type of your business. If you sell ice cream on the beach, your idea of customer service might just be to give away some extra tissues for free. If you sell information products like e-books, you may offer an easy way for customers to get a refund. If you sell custom made solutions of any sort, your service itself might be the customer service to your customers (without them even knowing that there is one).

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Traffic Videos And Free E-Book

Michael Cheney
Michael Cheney
Just a quick post before the weekend. Please, let me introduce traffic expert Michael Cheney. He is a well respected name in Internet marketing and has been online since 1995. He is the man behind the "6-Figure launches of AdSense Videos" and "11 Days To List Profits". Michael has unveiled a new videos product - “Michael's Traffic Videos” - which covers everything to do with traffic and comes with 100,000 instant ad credits and a tailored Fast-Track To Traffic Action Plan.

We recently published an interview with Michael on our main site. But wait …

Don't miss the chance of getting a killer 40-page E-book on traffic that Michael has written to help you avoid the Top 20 Traffic Disasters!

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5 Tips and More from Chris Garrett

Chris Garrett
About a week ago I wrote How To Add A Different Perspective To Your Blog (↑). I mentioned Chris Garrett (↑) — a professional Blogger, who currently offers to write guest posts on the Blogs of and for his readers. Today, Chris announced the first posts that he wrote. Here they are, and believe me, they are a great “read”.

Here are the direct links to those posts: Each one will open in a new browser window:



Each of these posts demonstrate what skilled writer Chris Garrett is. The posts are condensed to the essence, contain valuable, to the point information and are fun to read at the same time. Chris Garrett is a blogging and internet marketing consultant. Read more about him on Chris Blog.

I hope Chris will continue his “5 Tips” series of posts. Since I suggest that click through and read these posts, I let you go here. I will stay tuned, definitely.

John W. Furst

Touch It - Do It - Get It Done - Part 4

Time ManagementToday I am releasing the final issue — Part 4 — of my series of articles about time management.

Last week I have spent some time on explaining how to create a “to do list” with six important tasks each day to increase your productivity. Now we need to create a schedule for our day and fit everything together smoothly.

An important aspect is setting your priorities straight and if done right, you are able to get the “most” out of your time. What is the “most” for you? Money, better health, less stress, growing your business fast, or working less?

In Part 4 I am putting all loose ends together, do a recap of all steps, and tell you, what I am personally using to keep myself organized.

Since this article has 9 pages, I don't publish it on the blog. I have created a PDF document that my newsletter subscriber can download.

If you enjoyed reading the first 3 parts of this series, you definitely will not want to miss the last issue.

If you are already subscribed to my email newsletter, you will receive download instructions shortly.

If not, Sign Up Now!


Get this report now.

Update: Part 4 of this series is finally available again for my newsletter subscribers, as of March 07, 2008

Yours
John